Retail sourcing · Word and Excel
Retail Post-Purchase and Returns Platform RFP Kit
Separate the platform promise from the returns workflow and money movement.
Bring tracking, customer communications, returns, exchanges and reverse logistics into one controlled sourcing event. Keep software scope, carrier responsibilities, refunds and operational evidence distinct.
Get the download · $199 USDOne-time purchase at RenewalIQ.co. Applicable tax shown at checkout.
Who this is for
E-commerce, customer-care, retail operations, finance, procurement and technology teams selecting a post-purchase or returns platform.
Start with the commercial questions
1. Fix the scope boundary
Decide whether the event covers software orchestration, physical logistics or both. Confirm regions, channels and refund responsibilities.
2. Observe difficult cases
Test split shipments, partial returns, stock loss, duplicate refund events and usable exports—not only the normal path.
3. Record the decision basis
Use 50 criteria, mandatory gates, source evidence, weighted evaluation and entered three-year costs. Keep commercial and operational approval separate.
Do not count an exchange as proven incremental revenue
Ask suppliers to separate the original order, refunded value, exchange value, incremental purchase, discounts and margin effects. Reconcile the proposed benefit to customer-owned data before adopting it in a business case.
What is in the download
- Three editable Word files: requirements template, 50-question vendor bank and eight-week execution guide.
- Five-sheet Excel evaluation for three suppliers, with 10 category weights totaling 100%.
- Six scripted demonstrations covering difficult return, refund and integration scenarios.
- Three-year entered-cost grid, quick-start instructions, license and artwork.
Know before you buy
Not a payment-processing system or a legal/compliance certification. Carrier transport, warehouse operations, payment acquiring and fraud guarantees are outside scope unless expressly added. The workbook sums entered annual totals without FX, tax, usage or discounting calculations. Fixed 50-row formula ranges require retesting if changed. Export/reimport and formula checks passed; native Excel UI compatibility is not claimed.
No bespoke advice, implementation or supplier negotiation is included. Internal business use for one purchasing organization; see the included license.
Common questions
Does the kit select a platform for me?
No. It structures requirements and evidence. Your team approves the scope, supplier, legal terms and money-flow responsibilities.
Does it include supplier prices?
No. Enter current written quotes. Examples and criteria are original decision-support material, not confidential customer terms or negotiated-price benchmarks.
Retail Post-Purchase and Returns Platform RFP Kit
One-time purchase at RenewalIQ.co. Secure checkout and file delivery are handled by Gumroad.
Get the download · $199 USDProduct questions: info@renewaliq.co